Calling All Direct Marketers to Heed the "Fair Information Practices"


In our nearly five years of experience in operating the hotline for California consumers, no other topic has garnered the response that unwanted mail does -- not even media reports on medical records or workplace privacy, where the consequences of privacy abuse are likely to be far more serious. In 1994, unwanted mail was the number one topic of complaint on the hotline, accounting for nearly one-third of calls.

What's going on here?

Our analysis of the "junk mail phenomenom" focuses on control. Every day, consumers are reminded that they have virtually no control over what enters their mail box.

Nonprofit Organizations and Privacy: Responsible Mailing List Management


We got a call from a woman who had written over 2,000 letters in the past couple years, asking to be taken off various and sundry mailing lists. She kept detailed records of all her correspondence and its effect. The one entity that was the most troublesome to her was a nonprofit organization -- she wrote it 18 times to no avail. It was the Republican National Committee

How Medical Faxes Have Been Sent to My Home by Mistake


July 16, 2010

For the past 4 years I have been receiving faxes at my home that were most likely meant for a medical clinic since my number is 1 digit off from their phone fax number. I spoke with HIPAA [Office of Civil Rights, the complaint office for medical complaints under HIPAA] awhile ago, and they instructed me to just throw away any patient information in the trash and that I was not liable for that information in any way. Today I was sent another fax from a medical supply place and had to tell them to stop trying to send me a fax at 5:00 in the morning. Apparently, I was in their phone number data base and the information in the fax was set on auto redial. You can only imagine what a pain that is. If you take your phone off the hook the phone company has made it so it keeps buzzing to tell you to put your phone BACK on the hook.

Information (Mis)Handling: Cases from the PRC Log Files


September 1, 1995

Joe received a letter in the mail inviting him to attend a conference on small business phone systems. He was shocked to see that his unlisted number was printed on the mailing label, the phone number he had used for 35 ye

Showing 31-34 of 34 results
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