Request Disclosure of Information Sharing Under California's Shine the Light Act


On January 1, 2005, California's Shine the Light Act came into effect. For more information about the Act, see the PRC's press release at www.privacyrights.org/ar/SB27Release.htm. In essence, certain businesses must provide California residents with a way to find out what personal information has been shared and with whom within the twelve months prior to receiving your request for disclosure.

California's "Shine the Light" Law Goes into Effect Jan. 1, 2005


When you’ve received junk mail, have you ever wondered which company provided your name and address to the marketer? Now you can find out. The “Shine the Light” law requires certain businesses to disclose their information-sharing practices with their customers. Upon request, companies must tell you with whom they have shared your personal information for marketing purposes within the last twelve months.

Privacy Rights and the Marketing of Confidential Medical Information: Questions and Answers on the Case of the Privacy Rights Clearinghouse (PRC) v. Albertsons


Albertsons collects its customers’ confidential medical information by surreptitiously reviewing customer prescriptions - required to be kept confidential and used only as authorized by the patient - and creates a retrievable database including customer addresses, phone numbers and drug regimen. The information is made available for use to satisfy pharmaceutical companies willing to pay Albertsons to fulfill drug marketing objectives. The result is unsolicited mailings and/or phone calls directed at consumers attempting to convince them to buy more or different medications.

Privacy Rights Clearinghouse Files Lawsuit Charging Albertsons Violates Privacy of Pharmacy Customers


The Privacy Rights Clearinghouse (PRC), a San Diego-based nonprofit consumer information and advocacy organization, today announced that it has filed a lawsuit in California Superior Court charging supermarket giant Albertsons and its pharmacy units, SavOn, Osco, and Jewel-Osco, with violating the privacy rights of thousands of its customers by illegally using their confidential prescription information to conduct targeted marketing campaigns on behalf of drug companies.

Have You Received Unsolicited Marketing Letters or Phone Calls Regarding Your Personal Prescriptions? Tell us!


Some patients who get their prescriptions filled through supermarket pharmacies and chain drug stores such as Albertson's, Walgreens, RiteAid, SavOn and CVS may be surprised to get a solicitation in the mail that looks like a friendly reminder to refill their prescription.

If you've received a solicitation in the mail or a phone call from your pharmacy or a marketer working on behalf of the pharmacy suggesting that you switch to another brand of drug or that you talk to your doctor about a refill, please let us know.

JetBlue: Complaint for Violations of CA Business and Professions Code Sections 17200, et seq.


JetBlue Airways Corporation ("JetBlue"), through an agreement with Torch Concepts, acting in its capacity as a subcontractor for SRS Technologies, provided the personal information of over a million passengers, some of whom are located in California, without such passengers' authorization or consent and in violation of JetBlue's stated privacy policy not to share without consent any passenger data with any third parties.

What's Missing from This Picture?: Comments to FTC "Information Flows" Workshop


"The free flow of information." This phrase has a deceptively appealing ring to it, almost patriotic in tone. We have heard it used frequently by industry representatives during the workshop today. What are some of the consequences of the free flow of information?

Calling All Direct Marketers to Heed the "Fair Information Practices"


In our nearly five years of experience in operating the hotline for California consumers, no other topic has garnered the response that unwanted mail does -- not even media reports on medical records or workplace privacy, where the consequences of privacy abuse are likely to be far more serious. In 1994, unwanted mail was the number one topic of complaint on the hotline, accounting for nearly one-third of calls.

What's going on here?

Our analysis of the "junk mail phenomenom" focuses on control. Every day, consumers are reminded that they have virtually no control over what enters their mail box.

Nonprofit Organizations and Privacy: Responsible Mailing List Management


We got a call from a woman who had written over 2,000 letters in the past couple years, asking to be taken off various and sundry mailing lists. She kept detailed records of all her correspondence and its effect. The one entity that was the most troublesome to her was a nonprofit organization -- she wrote it 18 times to no avail. It was the Republican National Committee

Suing a Telemarketer: How I Spent My Summer Vacation


I am a federal government retiree who does occasional substitute teaching just for fun.  Basically, I don’t work during the summer.  Also, I hate telemarketers and feel that companies who buy and sell individuals’ personal information in order to solicit are despicable. So, what did I do on my summer vacation?  I sued a telemarketer!

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