New Privacy Study Challenges Industry Assertions on the Cost of Protecting Consumers' Privacy (Gellman)

Robert Gellman has released a paper on the costs of NOT protecting privacy. The March 26, 2002, white paper is titled "Privacy, Consumers, and Costs: How The Lack of Privacy Costs Consumers and Why Business Studies of Privacy Costs Are Biased and Incomplete."

Privacy is an elusive, value-laden concept, and it is hard to reach consensus on a definition. In recent, self-serving studies, the business community seized upon this lack of clarity to distort debates about the true costs of privacy - costs to individuals, society and to the business community itself. These studies have led to a mainly one-sided public discussion of privacy, overstating the costs to businesses, ignoring the costs consumers incur to protect their privacy, and understating the benefits that privacy offers to commerce and to society.


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