Telemarketing Abuse: Cases for the PRC Log Files

December 31, 1969
December 31,1969

She repeatedly gets calls from telemarketers. She has purchased some things from them, but finds the products are worthless. Some of the callers are very demanding, even insulting.

Bogus Email Claims Cell Phone Numbers Being Released to Marketers

Like so many emails these days you can't believe everything that comes into your inbox. A recent example of some of the half truths contained in well-intentioned emails includes the following which has been making the rounds on the Internet:

California Do-Not-Call Registry Is Merging with the Federal List

In 2002, the California Legislature mandated that the state's Attorney General (AG) establish a statewide do-not-call list. It was to be operational by April 1, 2003. But in December 2002, the Federal Trade Commission (FTC) announced that it would establish a national do-not-call list that would encompass all of the states. Rather than duplicate efforts and confuse consumers, the California AG's office instead joined with the FTC in order to merge the state's efforts with the federal list. The federal list will not be activated until October 2003. Here's how this has all transpired and what it means for you:

Consumers on the Do Not Call Registry Allege Telemarketing Calls by Mortgage Concepts

Consumers in Southern California say they have been receiving calls from a company called Mortgage Concepts even though they are on the National Do Not Call Registry. The pre-recorded outbound sales calls ask consumers to push a number on their phone if they are the homeowner. They are then asked additional questions such as whether they are in the market to refinance their mortgage and are told a representative from Mortgage Concepts will call them back. When a representative does call them back, the company does not disclose information about their whereabouts.

California Consumers: On Hold for New Telemarketing "Do Not Call" List

Few things annoy consumers more than intrusive telemarketing calls ­- which always come at the wrong time. Thanks to a new law, consumers can sign up to be on a statewide "do not call" list.

Many Californians have read about the new law and are anxious to be on the list. However, the sign-up does not start until January of 2003. Then, for just $1.00, consumers can be included on the list for three years.

The Privacy Rights Clearinghouse and UCAN Launch the Pre-Recorded Telemarketing Calls Project

  • The phone rings. You rush to the phone, expecting a call from a friend. But instead, you're greeted with a canned message offering you a timeshare or a special deal on cell phone service.
  • You arrive home after a long day at work and retrieve your voice mail messages, only to hear a long-winded prerecorded spiel pitching you a deal on home siding.

What's wrong with this picture? Did you know that pre-recorded messages are a violation of federal law? And if the telemarketer is a company in California, did you know that all such calls must be introduced with a "live" person asking you if you want to listen to a recorded message?


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