Consumers' Concerns about Financial Privacy and Security


I have been asked by the Office of the Comptroller of the Currency (OCC) to present an overview of consumers' concerns about financial privacy and security. I think the best way for me to do that is to tell you about some of the cases that have come to my attention from people calling our hotline or sending e-mail messages.

Comments to California Department of Insurance Concerning Privacy of Personal Financial and Medical Record Information


We are pleased to see that the proposed regulations, as revised, include a number of changes that will benefit individual privacy interests. We commend the staff of the Department for efforts to balance multiple interests and their willingness to consider our concerns about loss of personal privacy.

Phishing: A Real-Life Experiment with Troubling Results


Last week I received a Bank of America phishing email. Nothing out of the ordinary in that. If I have a spare moment, I usually look to see if the phishing site is still up, then do a DNS lookup and blast off an email to let the site owner know of the scam.

Well, last week's phishing was particularly sophisticated.

Lost in the Fine Print: Readability of Financial Privacy Notices (Hochhauser)


Readability analyses of 60 financial privacy notices found that they are written at a 3rd-4th year college reading level, instead of the junior high school level that is recommended for materials written for the general public. Consumers will have a hard time understanding the notices because the writing style uses too many complicated sentences and too many uncommon words.

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