We're Hiring! Would you like to be our Consumer Advisor?


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 Consumer Advisor  

Location: Privacy Rights Clearinghouse – San Diego, CA 
Schedule:
4 hours per day (TBD), Monday - Friday 
Pay:
$16 – 22 / hour depending on experience 
Supervisor:
Beth Givens, Director

Qualifications:

  • Experience in customer service required
  • Strong spoken and written communication skills
  • Excellent online research and writing abilities
  • MUST be very comfortable with computers, computer software and the Internet
  • Proficient at Microsoft Office, especially Excel
  • Proficient at keyboarding; at least 55 words per minute
  • Ability to learn website content management system; Basic knowledge of HTML preferred; Experience working with Drupal is a plus
  • Experience working with nonprofits preferred
  • Knowledge of public policy, consumer protection law or privacy issues is a plus

Duties:

  • Responsible for the PRC's Online Complaint Center (OCC)
    • Answer consumer inquiries (see below) or triage as necessary
    • Send monthly reports to appropriate government agencies
    • Manage the company database that feeds the "smart feature"
    • Act as point person for staff questions and feedback about the OCC
    • Provide monthly reports to staff that capture complaint volume and trends
    • Assess the OCC on a regular basis for staff and consumer usability; recommend changes and new features
    • Work with contractors to implement OCC changes, improvements and new features
  • Responsible for ALL consumer inquiries
    • Inquiries are received via the OCC, phone, mail and email
    • Advisor must research each inquiry and respond appropriately and in a timely manner
    • Ensure all inquiries are captured in the OCC
  • Responsible for answering the phone
    • Screen and direct calls
    • Take and relay messages
  • Assist staff with promoting the OCC and PRC's Fact Sheets on social media (for examples, see our Twitter and Facebook accounts)
  • Identify and send to staff trending privacy articles and news stories
  • Must adhere to the PRC's Privacy Policy; handle and protect confidential and sensitive data with integrity
  • Additional responsibilities may be assigned, such as researching and writing Fact Sheets

How to Apply

To apply for this position, email your cover letter and resume to general(at)privacyrights.org. We will respond within 3 business days.

Note: Please do not send us a generic cover letter. Use the links provided above to get a better sense of who we are and what this position is about. The cover letter should describe why you believe this particular position is a good fit for you. For example: Why are you looking for a part-time position? Why are you interested in the duties listed above? What is your interest in our nonprofit? Which of the qualifications listed do you feel you possess?

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