Information (Mis)Handling:
Cases from the PRC Log Files


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September 1, 1995

Watch what's on your mailing labels

Joe received a letter in the mail inviting him to attend a conference on small business phone systems. He was shocked to see that his unlisted number was printed on the mailing label, the phone number he had used for 35 years. He called the phone company to complain. A phone company representative apologized profusely and said a mistake had been made. It would never happen again, he was told. The phone company offered to pay his registration fee to the conference. He declined. 05-170-95



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