Customers with questions about their Zappos passwords may email firstname.lastname@example.org
24 million (No financial information or SSNs reported)
Customers were informed that their customer account information on Zappos.com may have been illegally accessed by unauthorized parties. Customer names, email addresses, billing and shipping addresses, phone numbers, final four digits of credit card numbers, and/or cryptographically scrambled passwords were linked to customer accounts and could have been obtained. The secure database that stores detailed credit card and payment information was not affected by the breach or accessed. Since passwords may have been affected, customers should change their passwords and make sure that their old Zappos.com password is not used for any other sites.
UPDATE (1/21/2012): A resident of Texas is suing Zappos.com and Zappos' parent company Amazon.com on behalf of millions of customers who were affected by the release of personal account information. The lawsuit is being filed in Kentucky.
UPDATE (9/22/2014): A federal judge has denied a motion by Zappos to dismiss a class action lawsuit for a breach of customer data in 2012. Reportedly, the parties are nearing a settlement.
More Information: http://www.courthousenews.com/2014/09/22/71619.htm
Browse Privacy Topics
Background Checks & Workplace
Banking & Finance
Credit & Credit Reports
Harassment & Stalking
Identity Theft & Data Breaches
Online Privacy & Technology
Privacy When You Shop
Public Records & Info Brokers
Social Security Numbers
Who We Are
We are a nationally recognized consumer education and advocacy nonprofit dedicated to protecting the privacy of American consumers.