Motorola Mobility, Inc.

Under Review: 
No Review
Date Breach Made Public: 
February 3, 2012
Libertyville , IL
United States
Illinois US

Customers who purchased a refurbished Motorola XOOM Wi-Fi tablet from between October and December 2011 are encouraged to visit or to call Motorola Mobility Customer Support at 1-800-734-5870 (Option 1) in order to determine if their tablet is affected.

Records Breached: 

100 (Unknown number of financial records and SSNs involved)

Breach Total Number: 
Year of Breach: 
Type of organization: 
Type of breach: 

Approximately 100 out of a batch of 6,200 refurbished Motorola XOOM Wi-Fi tablets were sent to new customers without being completely wiped by Motorola.  The affected tablets were resold by between October and December 2011.  Previous owners may have stored user names, passwords, email addresses, videos, photographs, and documents on the tablets.  There is also a possibility that any password-protected sites and applications could be accessed by people who bought the device refurbished. Any customers who purchased and returned the tablet between March and October of 2011 are eligible for two-years of paid credit monitoring services if both transactions took place at, Best Buy, BJ's Wholesale, eBay, Office Max, Radio Shack, Sam's Club, Staples, or a few other independent retailers.  Those users are also encouraged to change email passwords, social media passwords, and any passwords used to access sensitive applications on the tablet.  Additionally, customers who purchased the refurbished tablets and discover that there is information from a previous user may mail the device back to Motorola for free, have the device reset, and receive a $100 American Express gift card.