Ochsner Health System , H.E.L.P. Financial Corporation

Under Review: 
No Review
Date Breach Made Public: 
December 10, 2010
New Orleans , LA
United States
Louisiana US

The location listed is Ochsner's headquarters. Patients may call 1-877-365-1663 with questions. The senior public relations specialist can be reached at 504-842-9143.

Records Breached: 

9,475 (No SSNs or financial information reported)

Breach Total Number: 
HHS via PHIPrivacy.net
Year of Breach: 
Type of organization: 
Type of breach: 

On October 4, Oschner was contacted by several patients claiming they had received the patient information of someone else. Letters had been sent on by HELP on September 27 that included incorrect names, medical record numbers, account numbers and account balances. HELP assists Oschner patients with payment arrangements for outstanding hospital and clinical account balances. A programming error at HELP caused the mistake. No patient will be able to access another patient's medical or financial records using the incorrect information from the letters they received.