The Role of Consumer Education and Intervention in an Environment of Limited Privacy Regulation

In an environment of limited privacy regulation, consumers must be able to have access to consumer education resources as well as problem-solving and intervention services. In addition to providing much-needed assistance, such consumer education and intervention services provide the function of a societal feedback loop. The PRC acts as a feedback mechanism by obtaining information from consumers about their experiences in the marketplace.

Merging County Social Services Data Bases: Privacy Pitfalls and a Policy Solution

My presentation will focus on the privacy implications of the integration of health and human services. I am going to spend most of my time describing a set of privacy principles which I believe are essential to guide the merger and use of information from several agencies and department. These are called the Fair Information Principles.

Third Privacy Roundtable - Comments Submitted to Federal Trade Commission on Sensitive Personal Information

The Privacy Rights Clearinghouse (PRC) respectfully submits the following comments to the Federal Trade Commission for its consideration in the third Privacy Roundtable, to be held March 17, 2010. 

In addressing the FTC’s question regarding what information is considered sensitive, we draw primarily from the PRC’s records of consumer complaints. Two general observations are:

  • The type of information consumers consider to be sensitive varies widely.
  • Even directory information – names, addresses, and phone numbers – is considered to be extremely sensitive to a significant number of individuals.

 

The Privacy Problems Inherent in the Smart Grid

The infrastructure that will support the Smart Grid will be capable of informing consumers of their day-to-day energy use, right down to the appliance level.  This sophisticated infrastructure has the potential to curb greenhouse gas emissions and reduce consumers’ energy bills.  However, it introduces the possibility of collecting detailed information on individual energy consumption usage and patterns within consumers’ homes, traditionally the most private of places.  Industry and regulators must take great care not to sacrifice consumer privacy in the process of developing and implementing the Smart Grid. 

 

The Proliferation of Online Information Brokers and Reports of Abuses of Consumer Privacy

The Privacy Rights Clearinghouse (PRC) appreciates the opportunity to submit the following comments on the online information broker industry to the Federal Trade Commission (FTC) as part of the agency’s deliberations for the Privacy Roundtables series.

The online information broker industry has come to the forefront of consumer privacy issues in recent years. Information brokers are companies that compile information on individuals via public, semi-public and private records and offer this information via online “lookup” services, often with no questions asked. Some charge a fee while others provide their services at no charge. Consumers who are attempting to limit the availability of their personal information, due to concerns about privacy, safety or identity theft, have lodged numerous complaints against this industry with the PRC over the years.

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