Will I Be Able to Return That Unwanted Holiday Gift? The Retail Equation (formerly The Return Exchange)


When a consumer wants to make a return, the retailer will swipe the person’s driver’s license (or other government-issued ID). As customers return merchandise, The Retail Equation compares variables such as return frequency, dollar amounts and/or time against a set of rules that form the retailer’s return policy. If you make repeated returns or exchanges to a specific merchant, you may not be able to do so again at a later date.

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